FAQ

Please have a look at our frequently asked questions section. If your question is still not answered on this page, you can contact us here. We’re happy to help you with any questions you may have.

About payment

The following payment methods are available: IDeal, PayPal, Bancontact/Mistercash, MasterCard, Visa or Maestro.

About my order

You will receive a confirmation email once your order has been accepted. If you have not received one, contact us here.

If there is an issue with your order, please contact our customer care as soon as possible: click here. Once your order is shipped, it is no longer possible to change or cancel your order.

We’re sorry you’re not satisfied with your purchase. Please ensure the item is returned in its original product packaging with the packing slip within 14 days of delivery to the following address:

Mr Maria
Postbus 370
3990GD Houten
The Netherlands

We will credit you for the total purchase price upon our receipt of your return. Products returned under this policy are eligible for a refund to the original method of payment.

About my shipment

Please visit the shipping page to see the estimated delivery time for your country.

Yes, you will receive a track and trace link in your shipping confirmation e-mail.

Please contact our customer service with a message stating your order number and your question. 
Be aware: replies to automated emails will be automatically archived and will most likely not be read by our customer service team.

About my product

General

All our products have a twelve month warranty. Please be advised that warranty only applies when the product is handled in a normal and proper fashion as stated in the user manual. We will ask for photo’s of the defect to determine the case.

Please contact our customer service: click here. We will solve the problem a.s.a.p.

With the exception of the Snuffy sitter, all products should be used inside.

If this is the case, we apologize. Your product should have been cleaned in the factory. You can remove the stickiness with a cloth and a bit of sticker removal, turpentine, spirit or a similar cleaner. When the stickiness is gone, clean the facial features again with a normal cleaning product.

Lamps
Firstly, always make sure the product is unplugged.

  • Use a duster or a damp cloth to wipe the product clean.
  • The mobile rechargeable lamp has a Mr Maria LED module. Remove this first, see the user manual for instructions. You can then clean the soft silicone shell in the dishwasher.

Furniture

  • Sitter (Snuffy): Use a duster or a damp cloth to wipe the product clean.
  • Poef: See instructions further on this page

Lighting

  • Pendant lamp (Miffy's Dream) comes with an E14 fitting 5W energy saving lamp.
  • The floorlamps contain a special Mr Maria LED module with 40,000 light hours..
  • The mobile rechargeable lamp contains a usb-rechargeable Mr Maria LED module

Please see the ‘Info & Specs’ tab on the product page in question.

Only the Miffy’s Dream lamp has a changeable 5W light bulb that can be purchased in any shop. Mr Maria encourages you to use energy saving bulbs.

All other Mr Maria lamps have a customized LED-module with 40.000 hours of light. A replacement LED module can be purchased on our website. Please take note: if your current adapter is black, it is necessary to purchase a full Replacement Kit.

Yes, our products are childproof. However they are not toys and should be used under adult supervision.

You can charge the lamp with the included USB cable. Connect the USB cable to any certified USB adapter or a laptop / PC with USB connection.

About Miffy Pouf

Warning! The product is a home decor object, not a toy and not meant to jump on or fall on. Improper use can therefore result in damage. Pay attention! Do not use the product near an open flame or against a heater.

No, this is not possible, the ears are decorative.

Yes, the Miffy Pouf has a cover. You can remove the cover.

The cover is made of polyester fabric, PVC-free and washable in the washing machine. The EPS filling is expanded polystyrene, insensitive to moisture, rot-free, fire retardant and mildew resistant.

We recommend that you clean the Miffy pouf with a cloth with lukewarm water and soft soap first. This will get rid of most stains. It is possible to wash the Miffy pouf cover in the washing machine. Read the washing instructions in the user manual.

Send a mail to [email protected] with the problem described and if possible pictures of the damaged product.

The material contains no harmful substances. Everything meets European guidelines.

The dimensions of the box are 50 x 60 x 50 cm. Be careful not to open the packaging with a sharp object.

Mr Maria advises to use this indoors to prevent serious filthiness.

Due to intensive use the filling shrinks after a period of time.

We recommend use from the age of 5 due to the seatheight of the product. The pouf is strong enough to also carry adults.

My question is not listed

What should I do?
Please contact our customer care here. Or send a mail to [email protected]