FAQ

Please have a look at our frequently asked questions section. If your question is still not answered on this page, you can contact us here. We’re happy to help you with any questions you may have.

About payment

The following payment methods are available: PayPal, Bancontact/Mistercash, MasterCard, Visa or Maestro.

About ordering

All of our lamps except for Brown S, LIA and Miffy’s Dream come with a USB-cable and can be used with a universal USB-adapter. Chances are you will find one in that drawer with unused electronics and wires (we’ve all got one of those), but you can also purchase one at an electronics store or any supermarket with household items.

Overview of the lamps with the corresponding adapter to be used (included)

  • Anana, Smiley, Kokeshi, Brown XL: EU USB adapter (5 volt), operated with Mr Maria Remote
  • Miffy XL (80 cm), Miffy Original (50 cm), Nanuk:EU of UK USB adapter (5 volt), operated with Mr Maria Remote
  • Brown S, LIA:
    Operated by manual dimmer switch on the cable
    Available power plugs (not USB, 12 volt): EU / UK / Japan / USA / China / Korea / Australia

    If you do wish to operate your design with a Mr Maria Remote, you can add a Replacement Kit 2.0 to your order. USB adapter only available for EU / UK but the lamp can be used with any universal USB adapter.

  • Miffy First Light (rechargeable):USB-cable only, adapter not included.
  • Miffy’s Dream:Ceiling lamp, adapter not needed (240 volt)

About my order

You will receive a confirmation email once your order has been accepted. If you have not received one, contact us here.

If there is an issue with your order, please contact our customer care as soon as possible: click here. Once your order is shipped, it is no longer possible to change or cancel your order.

We’re sorry you’re not satisfied with your purchase. Please ensure the item is returned in its original product packaging with the packing slip within 14 days of delivery to the following address:

Mr Maria
Postbus 370
3990GD Houten
The Netherlands

We will credit you for the total purchase price upon our receipt of your return. Products returned under this policy are eligible for a refund to the original method of payment.

About my shipment

Please visit the shipping page to see the estimated delivery time for your country.

Yes, you will receive a track and trace link in your shipping confirmation e-mail.

Please contact our customer service with a message stating your order number and your question. 
Be aware: replies to automated emails will be automatically archived and will most likely not be read by our customer service team.

About my product

General

All our products have a twentyfour month warranty. Please be advised that warranty only applies when the product is handled in a normal and proper fashion as stated in the user manual. We will ask for photo’s of the defect to determine the case.

Please contact our customer service: click here. We will solve the problem a.s.a.p.

With the exception of the Snuffy sitter, all products should be used inside.

If this is the case, we apologize. Your product should have been cleaned in the factory. You can remove the stickiness with a cloth and a bit of sticker removal, turpentine, spirit or a similar cleaner. When the stickiness is gone, clean the facial features again with a normal cleaning product.

Lamps
Firstly, always make sure the product is unplugged.

  • Use a duster or a damp cloth to wipe the product clean.
  • The mobile rechargeable lamp has a Mr Maria LED module. Remove this first, see the user manual for instructions. You can then clean the soft silicone shell in the dishwasher.

Furniture

  • Sitter (Snuffy): Use a duster or a damp cloth to wipe the product clean.
  • Poef: See instructions further on this page

Lighting

  • Pendant lamp (Miffy's Dream) comes with an E14 fitting 5W energy saving lamp.
  • The floorlamps contain a special Mr Maria LED module with 40,000 light hours.
  • The mobile rechargeable lamp contains a usb-rechargeable Mr Maria LED module

Please see the ‘Info & Specs’ tab on the product page in question.

All Mr Maria lamps have replaceable light sources, determine which lightsource your design has and read how you can replace it below.

  1. You have a Miffy’s Dream ceiling lamp. You can purchase a new E14 led lamp for 90-140 Lumen in any specialty store. Check your manual for instructions on changing the lamp or download a digital manual here.
  2. You have a Miffy First Light, rechargeable silicone 30 centimeter Miffy nightlight. Please purchase a new led module here.
  3. You have a Mr Maria design with a black cord. Please purchase a new Replacement Kit 2.0 here. This will add functionality to your lamp (sleeptimer and wake-up timer) and enable you to operate your lamp with a Mr Maria Remote.
  4. You have a Mr Maria design with a dimmer on the cord. You can purchase a new module (Mr Led2) here. You can also upgrade your lamp to operate with a Mr Maria Remote with extra functionality (sleep timer, wake-up timer) by purchasing a Replacement Kit 2.0 here. This includes a new led module (Mr Led 8) with USB connection and a Mr Maria Remote. This upgrade can not be used for Miffy First Light or Miffy’s Dream.
  5. You have a lamp with a Mr Maria Remote. You can order a new led module here

Yes, our products are childproof. However they are not toys and should be used under adult supervision.

You can charge the lamp with the included USB cable. Connect the USB cable to any certified USB adapter or a laptop / PC with USB connection.

  • Anana, Smiley, Kokeshi, Brown XL
    EU USB adapter (5 volt) with Mr Maria Remote
  • Miffy XL (80 cm), Miffy Original (50 cm), Nanuk
    EU or UK USB adapter (5 volt) with Mr Maria Remote
  • Brown S, LIA
    Manual dimmer switch on the cable. Available power plugs (not USB, 12 volt):
    EU/UK/Japan/USA/China/Korea/Australia

If you do wish to operate your design with a Mr Maria Remote, you can add a Replacement Kit 2.0 to your order. USB adapter only available for EU / UK but the lamp can be used with any universal USB adapter.

  • Miffy First Light (rechargeable)
    USB-cable only, (adapter not included)
  • Miffy's Droom
    Pendant-/Ceiling lamp, adapter not needed (240 volt) included E14 5W saving bulb.

If the correct adapter choice is not available for your country but your country is listed on our shipping list here, you can still order all Mr Maria designs. All lamps (except for Brown S, LIA and Miffy’s Dream) come with a USB-cable, you can use your lamp by plugging it into any universal USB adapter you have at home or purchase an adapter in an electronics store or store with household items.

Remote Control

  1. Upon delivery there’s protective film on the battery of the Mr Maria Remote. Before first use, please check if this piece of plastic is removed.
  2. The Mr Maria Remote only works when you have the led module with USB connection, marked with the name Mr Led8. Please make sure your lamp has a Led module that can be operated with the Mr Maria Remote.
  3. Make sure the lamp is correctly plugged into a power socket. Is the adapter well connected to the USB cord and is the cord securely plugged into the lamp? If this is the case and the light on the bottom of the lamp is green, there’s most likely a problem with the remote control. If the green lamp is not on, there’s most likely an issue with one of the other parts on your lamp. Please contact customer service.
  4. Make sure your Mr Maria Remote contains a battery by unscrewing the lid on the back of the remote and lifting it off. The battery of the remote is included, in case it’s missing, that’s a production fault. Our sincere apologies for the inconvenience. Please contact our customer service so we can assist you as quickly as possible.
  5. Limit the distance to your product to 2 meters max and aim the remote directly at the design. When you’re too far removed from the product, the remote will not work.
  6. Are you using the correct button? Some buttons start timers meaning they don’t have an immediate response. Check the functionality of all buttons here.
  7. Wait a few seconds after pressing any button. (Accidentally) pressing the button twice may cause the lamp not to respond at all.
  8. Check the chosen brightness of your lamp, it might be dimmed to the lowest setting causing the light to be barely visible. Press the closed eye button to brighten the light.

You can watch an instructional video here or download the digital manual here. Do you still have questions? Don’t hesitate to contact our customer service, we are happy to help.

Yes, you can order the Mr Maria Remote separately.

  • If you have lost your previous Remote, please order a new one here.
  • If you currently have a lamp with a black cord or a lamp with a dimmer on the cord, it is necessary to order a full Replacement Kit 2.0

About Miffy Pouf

Warning! The product is a home decor object, not a toy and not meant to jump on or fall on. Improper use can therefore result in damage. Pay attention! Do not use the product near an open flame or against a heater.

No, this is not possible, the ears are decorative.

Yes, the Miffy Pouf has a cover. You can remove the cover.

The cover is made of polyester fabric, PVC-free and washable in the washing machine. The EPS filling is expanded polystyrene, insensitive to moisture, rot-free, fire retardant and mildew resistant.

We recommend that you clean the Miffy pouf with a cloth with lukewarm water and soft soap first. This will get rid of most stains. It is possible to wash the Miffy pouf cover in the washing machine. Read the washing instructions in the user manual.

Send a mail to support@mrmaria.com with the problem described and if possible pictures of the damaged product.

The material contains no harmful substances. Everything meets European guidelines.

The dimensions of the box are 50 x 60 x 50 cm. Be careful not to open the packaging with a sharp object.

Mr Maria advises to use this indoors to prevent serious filthiness.

Due to intensive use the filling shrinks after a period of time.

We recommend use from the age of 5 due to the seatheight of the product. The pouf is strong enough to also carry adults.

My question is not listed

What should I do?
Please contact our customer care here. Or send a mail to support@mrmaria.com